Front Desk Agent
| About the position
Employment Type: Full time permanent/year round This customer service position includes duties such as: • Responding to guest emails • Responding to customer complaints • Collecting guest payment Shifts vary, and include days, evenings, nights and weekends and could include 7 am – 3 pm shifts, 11 am – 7 pm, cover shifts, or 3 pm – 11 pm shifts. Full training is provided. We offer competitive wages, incentives, subsidized meals, fuel discounts, professional certification programs, opportunities for advancement and much more. Preferred candidates will possess a high school diploma and have previous experience of at least 1 year in a customer service position. Comparable Front Desk is a definite asset; relatable experience will be considered. HOW TO APPLY: Interested candidates are encouraged to apply online at www.russellinn.com or by application or resume to: The Russell Inn Hotel & Conference Centre Strong consideration will be given to underrepresented groups including but not limited to: youth, senior, Aboriginal, New Canadians, and those with disabilities. About us. The Russell Inn Hotel & Conference Centre is a year-round, first class facility that has been providing a wide range of hospitality services to our local community, as well as thousands of travellers, skiers, and conference guests for over 45 years. Our hotel has 122 rooms between three properties, indoor pool, waterslide and hot tub, conference centre, Stag + Raven spa, restaurant, Pizza Hut Express, Subway Sandwich store, Tim Hortons, pub, convenience store, Esso gas bar and beer store all on site. We employ approximately 130 staff. We are also the founder and majority owner of Asessippi Ski Area & Resort. What it’s like to work here. We are committed to providing both exceptional customer service to our guests and a great work environment for our staff. At work, we strive to make our customers feel like guests in our own home by going the ‘extra mile’ whenever we can. We like to have fun at work while still maintaining the structured environment that our high level of professionalism requires. The experience and work setting we offer is truly unique as we offer many of the same perks as a larger company, but instead with a more personal touch in a friendly, comfortable and welcoming environment. What we look for in an employee. Our approach is ‘hire for attitude and train for skill.’ This doesn’t mean we don’t look for experience! It means that we look for those people who understand the service culture and that the guest comes first, always. These people SMILE, are mature, outgoing, and have a great work ethic. We look for people who are energetic, have a sense of humour, and have fun at work while excelling at their jobs. |
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